Contact
Write to us
One address, read by the people who build the app. We aim to reply within two business days.
The company behind Fax
PocketCraft OÜ
Estonia, EU
support@pocketcraft.site
What to tell us about a failed fax
Faxes fail for ordinary telephone reasons, and almost all of them are diagnosable if you include a few details:
- the destination number, including the country code;
- roughly when you sent it;
- the status the app showed you;
- your iPhone model and iOS version.
Subscriptions, billing and refunds
Apple handles every payment for Fax, so we cannot issue a refund, change a price or cancel a subscription on your behalf.
- To cancel: iOS Settings → tap your name → Subscriptions → Fax.
- To request a refund: reportaproblem.apple.com, or your Apple Account's purchase history.
- To restore a purchase on a new device: open Fax, go to Settings, tap Restore Purchases.
If the app is not unlocking after a purchase that Apple confirms went through, write to us — that one is ours to fix.
Privacy requests
To ask for a copy of your data, its correction or its deletion, email the address above with "Privacy request" in the subject. Because Fax has no account, please tell us the destination numbers of the faxes concerned and roughly when you sent them — without something to match on we cannot find your records. We respond within one month. The full detail is in our Privacy Policy.
Reporting misuse
If you have received an unwanted fax that you believe came through our service, tell us the receiving number, the date and the time, and we will investigate. Sending unsolicited advertising by fax is prohibited by our Terms of Use and we act on reports.